Privacy Policy

Welcome to guideon.com.au (the “Website”). Guideon Digital Pty Ltd (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using the Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Business name
  • Any other details you provide directly to us through forms or emails

1.2 Usage Data

We may also collect information on how the Website is accessed and used. This Usage Data may include information such as:

  • Your computer’s Internet Protocol (IP) address
  • Browser type
  • Browser version
  • Pages of our Website that you visit
  • Time and date of your visit
  • Time spent on those pages
  • Unique device identifiers
  • Other diagnostic data

1.3 Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

2. How We Use Your Information

Guideon Digital Pty Ltd uses the collected data for various purposes:

  • To provide and maintain our Website
  • To notify you about changes to our Website
  • To allow you to participate in interactive features of our Website when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Website
  • To monitor the usage of our Website
  • To detect, prevent and address technical issues

3. Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Guideon Digital Pty Ltd’s legal basis for collecting and processing the personal information described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it. Generally, we will collect and process your personal information where:

  • Consent: You have given us explicit consent to process your personal data for specific purposes.
  • Contract: The processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract.
  • Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests: The processing is necessary for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.

4. Disclosure of Your Information

We may disclose your personal data in the following circumstances:

  • Service Providers: We may share your personal information with third-party service providers to facilitate our services and perform Website-related activities (e.g., maintenance services, database management, analytics).
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests (e.g., court orders, subpoenas).
  • Business Transfers: If Guideon Digital Pty Ltd is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

5. Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: You have the right to request copies of your personal data.
  • Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: contact@guideon.com.au